If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.
Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued 30 days prior to the training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.