Service Excellence Designated Trainer Program October 2017

October 24, 2017 @ 9:00 am – October 26, 2017 @ 4:30 pm
OTEC Learning Centre
21 Four Seasons Pl #300
Etobicoke, ON M9B 0A6
$1599.00 + HST
416-622-1975 ext. 235

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

Day 1
• Service Excellence
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions


Date: October 24 – 26th, 2017 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
(Refreshments and lunch included!)
Workshop price: $1599.00 + HST
Booking deadline: October 11th, 2017 (Eligibility criteria applies*)

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

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