OTEC: Service Excellence

February 28, 2017 all-day
OTEC Learning Centre
21 Four Seasons Pl #300
Etobicoke, ON M9B 0A6
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations

• The commitments that are essential to Service Excellence

Date: February 28th, 2017 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
(Refreshments and lunch included!)
Workshop price: $229.00 + HST
Booking deadline: February 14th, 2017
Book by: January 31st, 2017 OR book 3 or more and save $20.00 each*
*This offer is not valid in conjunction with any other promotion

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