When:
March 1, 2016 @ 9:00 am – 4:30 pm
2016-03-01T09:00:00-05:00
2016-03-01T16:30:00-05:00
Where:
OTEC Learning Centre
21 Four Seasons Pl #300
Etobicoke, ON M9B 0A6
Canada
21 Four Seasons Pl #300
Etobicoke, ON M9B 0A6
Canada
Cost:
$229.00 + HST
Contact:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence