OTEC’s Building a Culture of Service Excellence workshop is designed to provide managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.
• Implement a culture of service excellence at your organization
• Create a customer service vision, strategy & standards
• Engage employees to ensure productivity and customer satisfaction
• Target priority customers
• Build a memorable customer service experience
Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.