Building a Culture of Service Excellence

November 2, 2016 all-day

OTEC’s Building a Culture of Service Excellence workshop is designed to provide managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

Join us and explore how you can:

• Implement a culture of service excellence at your organization
• Create a customer service vision, strategy & standards
• Engage employees to ensure productivity and customer satisfaction
• Target priority customers
• Build a memorable customer service experience

Date: November 2nd, 2016 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
(Refreshments and lunch included!)
Workshop price: $349.00 + HST
Booking deadline: October 19th, 2016
Book by October 5th , 2016 OR book 3 or more and save $50.00 each*
*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.

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