Did you know that when you enroll in Destination Northern Ontario’s Tourism Excellence North (TEN) program you have access to many FREE online learning tools? The free tools include TEN Self-Assessment Tools, Case Study Videos, How-To Videos and the All About TEN video series.
We here at TEN suggest getting a jump-start on your upcoming season by accessing some of our tools now – before you’re in the thick of your busiest time! The tools can be used by business owners and managers for planning and benchmarking. Or consider bringing your whole staff team together to work through the tools.
Highlighted below are two tools that are particularly great to share with your whole staff team. Use the tools to engage your staff, gather their input and work towards building visitor experiences that bring in both new and repeat markets AND strengthen your bottom line.
TEN Self-Assessment Spotlight: 10 Essentials of Successful Travel Products & ExperiencesThis checklist of 10 key factors measures the quality of the visitor experience. Take 20 minutes as a first step to make sure your operation is ‘on track’. Its focus is on an assessment of the experience the visitor has rather than the overall operation. Managers, owners and staff at any public and private sector tourism operation can complete the 10 Essentials of Successful Travel Products and Experiences. Staff members on the front line with visitors will have a particularly good perspective to bring to the discussion.
TEN Case Study Spotlight: Innovation: Differentiating YourselfTourism operators need to ensure that their business stands out in a competitive travel market. Highlighting what makes your destination unique by offering personalized visitor experiences will attract new customers and retain repeat guests. Differentiating your brand through innovative business practices is one way to build a reputation that sets your operation apart.
Don’t Forget To Check Out TEN’s Case Study Videos: You will find a variety of ‘Examples of Excellence’ told by others just like you!Check Them Out Here!
Enroll today in the TEN Program, navigate to the ‘My Roadmap’ page and start learning! https://10.tourismexcellencenorth.ca/enroll-now/
Have questions? Please Contact:Karen Peacock, TEN Training Senior Coordinator, E: k.peacock@destinationnorthernontario.ca | T: 705-523-2228
